Frequently Asked Questions
Everything you need to know about furnishing your dream home.
What are the shipping charges for furniture orders?
Nilkamal offers free shipping on most orders above a certain value. For smaller items or specific remote locations, a nominal shipping fee may apply which will be calculated at checkout.
Do you provide professional assembly services?
Yes, we provide free professional installation and assembly for most of our furniture items. Our expert technicians will visit your home within 48-72 hours of delivery to set up your product.
What is the return policy if I am not satisfied?
We offer a 7-day return policy for products that are defective, damaged, or not as described. Please ensure the item is in its original condition and packaging to process a successful return.
How can I track the status of my furniture delivery?
Once your order is dispatched, you will receive a tracking ID via SMS and email. You can also track your order in real-time through the 'My Orders' section on our website.
What kind of warranty do you offer on Nilkamal products?
Most of our furniture comes with a standard 1-year manufacturer warranty covering manufacturing defects. Specific products like premium mattresses may carry an extended warranty of up to 10 years.
What payment methods are accepted?
We accept a wide range of payment options including Credit/Debit Cards, Net Banking, UPI, and popular digital wallets. We also offer No-Cost EMI options on select bank cards.